Ocean Heart · Maui Bay, Fiji
Booking terms & privacy
A two-minute read before you book, for an easier stay.
About us
- Hotel
- Ocean Heart
- Address
- Lot 2, Maui Bay West Road, Maui Bay, Fiji
- Operated by
- Universal Global Trade, Culture & Economic Development Pte Limited
- Telephone / WhatsApp
- +679 295 8181
- universal.glo.limited@gmail.com
Booking confirmation
- Rates are per room per night in Fijian dollars (FJD); breakfast is not included. Prices shown before confirmation are a guide, and Ocean Heart confirms the final price.
- A specific room number is a preference. Ocean Heart confirms the final room for the stay.
- Ages 0–2: stay free (up to 2 per room).
- Ages 3 and over: count toward the room’s occupancy and are charged normally (Deluxe Double Room up to 2, Royal Family Suite up to 4).
- Baby cots are few: we try to arrange one when asked, but cannot promise.
- If a guest under 18 makes a booking or stays without an adult, please give us the name and contact details (phone or email) of a parent or guardian, so that we can reach a responsible adult if anything comes up during the stay, including damage to the room or unpaid charges.
- Airport transfers are on request; the hotel confirms the price, and confirms a driver only after the driver accepts.
Deposit and payment
- A deposit (the rate is shown on the payment page) confirms your booking and holds your room. The rest is paid at check-in.
- The deposit is non-refundable, except as stated below.
- You may ask to pay at the hotel, but without the required deposit no room is held and availability may change.
- Payment options include cash, M-PAiSA, online payment and card at the hotel (POS). Please use the option confirmed for your booking.
- Online card payments add a 2% card fee, paid by the guest. Card payments at the hotel (POS) have no card fee. Cash and M-PAiSA have no card fee. The amount is shown before you pay.
- Accepted card types are subject to bank confirmation; please check with us before paying.
- All amounts are in FJD. Your card issuer may add its own currency-conversion or other issuer fees.
Cancellation, changes and no-show
- The deposit is non-refundable (the rate shown on the payment page applies; except where the hotel cancels or cannot provide the room booked). If force majeure such as weather, or a change of plans, affects your stay, please contact us and we will do our best to help, for example by arranging new dates.
- Direct-booking changes depend on availability and Ocean Heart’s confirmation; a changed date, room or guest arrangement may have a different price.
- Bookings made through third-party platforms (such as Booking.com, Expedia or Airbnb) follow the cancellation and change terms shown on that platform.
- No-show (a guest who booked but did not arrive): no refund.
- Ocean Heart is not liable for delay, loss, extra cost or unavailable services caused by events outside its control, including weather, cyclone, natural events, government orders, transport or utility outages, or similar events.
- In such circumstances, Ocean Heart may, at its discretion and subject to availability, offer new dates as a goodwill option. This is not an entitlement to rebooking, credit or refund.
Check-in and house rules
- Check-in is from 2:00 pm and check-out is by 11:00 am. Early check-in or late check-out depends on the day’s availability and may cost extra.
- Show a valid passport or ID at check-in. Ocean Heart records the details it needs. No security deposit is taken at check-in.
- Rooms and indoor public areas are non-smoking. Smoking is allowed in the outdoor public areas.
- Our tropical island garden is open, so you may sometimes see local animals such as birds, geckos and cats in and around the garden; this is part of island life in Fiji and not a fault of the room or service. Please do not let animals into your room.
- Visitors must be arranged in advance. Day visitors who swim, play or use the children’s facilities pay FJD 20 each; group activities by arrangement. Guests are responsible for visitors, and Ocean Heart may refuse entry.
- Please be considerate of other guests. Any damage or loss caused by a guest or the guest’s visitors will be charged to that guest.
- Children must be supervised by an adult, especially at the pool. Guests use the pool and children’s play area at their own risk.
- Guests may bring their own food and drinks and use the shared kitchen. Every room has a fridge.
- Ocean Heart may end a stay without refund for a serious breach, including conduct that threatens people, property or other guests’ reasonable comfort.
Responsibility and liability
- Guests are responsible for their cash, valuables and personal belongings.
- Ocean Heart’s liability is limited to what the law requires. Nothing in these terms excludes a right or responsibility that cannot lawfully be excluded.
- Ocean Heart is not responsible for tours, transport or other third-party services that a guest books directly or that are not arranged by the hotel.
Obvious errors and improper means
- If our website or any booking channel (including online chat) shows an obvious error in price, availability or information (for example a system fault or typing error), it is not binding on us. We will contact you to reconfirm with the correct details; if you do not accept them, the booking will be cancelled and any payment returned to the original method.
- Prices, discounts or bookings obtained by exploiting system flaws, faults or automated scripts, or by improperly manipulating our online chat, are void. We may cancel them and return any payment to the original method, and we reserve our legal rights in serious cases.
- Information given during enquiries is for reference only; the payment page and your booking confirmation are final.
Privacy
- We keep guest-provided names, contact details, travel dates, room choices and preferences, together with booking and stay records.
- We also keep website, WhatsApp and email messages and replies, and the country a website connection comes from.
- Mere, Ocean Heart’s online host, remembers each guest through the hotel’s records. We remember your preferences so we can serve you better next time.
- We use these records to arrange and improve stays, answer questions, follow up, welcome returning guests and keep the records the business needs.
- Guest information is kept within the hotel and is not sold. It is shared only where needed to provide the service, such as with the payment processor or the booking platform the guest used, or where the law requires.
- This website does not use advertising trackers and does not embed maps. Please do not send passport numbers or card details in booking notes, chat or messages.
- Weather information: data from MET Norway (Norwegian Meteorological Institute), used under its open licence (CC BY 4.0).
- You may ask us to delete your guest profile; we keep only the records the law requires. Send deletion requests and questions about guest information to universal.glo.limited@gmail.com.
Website content, law and updates
Mere and the turtle, parrot, clownfish, hermit crab and iguana characters on this website are original characters designed exclusively by Ocean Heart to showcase Fiji's marine life and natural environment. All rights reserved; no copying or use without permission.
© Ocean Heart. The website’s text, photographs and design may not be copied or used without permission.
Fiji law governs these terms. Ocean Heart may update them; the website version applies to new bookings made after it is published.
Questions or concerns
We reply as quickly as we can, day and night. If something is not right, tell us on +679 295 8181, WhatsApp or universal.glo.limited@gmail.com and we will work it out with you.
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